Jira Service Management

{"xsrfToken":"BC26-JFJP-HMDX-KXDW_1a72afab60ce4fb8393bc99f9022e1020fd4c96b_lout","branding":{"id":"3","key":"desd","name":"Electronic Shipping Solutions Help","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffcc00","headerLinkColor":"#292929","headerLinkHoverColor":"#997c08","headerLinkHoverBGColor":"#997c08","headerBadgeColor":"#997c08"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/40264273-57e6-49ab-b8c5-729a05f2ce7f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjliYTY0MS1mNjA2LTQ0ODUtYWRlNi04ZTVhMzExYWEzZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQwMjY0MjczLTU3ZTYtNDlhYi1iOGM1LTcyOWEwNWYyY2U3ZiI6WyJyZWFkIl19LCJleHAiOjE2MjgwMTg4NjksIm5iZiI6MTYyODAxODIwOX0.xSr43J-nPdNWTBEDtXsvTcuG0P8xfGoJD_hkM9bKbCI&client=c29ba641-f606-4485-ade6-8e5a311aa3ee&mode=fit","logoId":"40264273-57e6-49ab-b8c5-729a05f2ce7f","isLogoAvailable":true,"helpCenterTitle":"DHL Online Solutions Support","sharedPortalName":"DHL Express Australia","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"DHL Online Solutions Support","sharedPortalName":"DHL Express Australia","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d40511","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b848b359-078a-492e-9262-80425fbb8b04/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjliYTY0MS1mNjA2LTQ0ODUtYWRlNi04ZTVhMzExYWEzZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI4NDhiMzU5LTA3OGEtNDkyZS05MjYyLTgwNDI1ZmJiOGIwNCI6WyJyZWFkIl19LCJleHAiOjE2MjgwMTg4NjksIm5iZiI6MTYyODAxODIwOX0.CXVNr0ZDStlA_1mN_yB10nl8pG_L4BohHx7bg8uGHmA&client=c29ba641-f606-4485-ade6-8e5a311aa3ee&height=300&mode=fit","bannerMediaApiFileId":"b848b359-078a-492e-9262-80425fbb8b04","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"desd","projectId":10303,"serviceDeskId":3,"name":"Electronic Shipping Solutions Help","description":"Service Desk Home | <a href=\"https://www.logistics.dhl/au-en/home/footer/local-privacy-notice.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHL Privacy Notice</a> | <a href=\"https://www.logistics.dhl/au-en/home.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHL Home Australia</a> \n<h1><a name=\"Gethelpfromshippingtechnologyexperts\" target=\"_blank\"></a>Get help from shipping technology experts</h1> \n<h4><a name=\"Searchforananswer\" target=\"_blank\"></a>Search for an answer</h4> \nTo find answers you can use the search icon in the top-right corner. \n<h4><a name=\"Notatechnicalsupportquestion%3F\" target=\"_blank\"></a>Not a technical support question?</h4> \n<a href=\"https://mydhl.express.dhl/au/en/shipment.html#/rate-and-quote\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get a quote</a>. <a href=\"https://mydhl.express.dhl/au/en/tracking.html#/track-by-number\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Track a shipment</a>. \nIf you need help with an existing shipment, pickup request, or billing enquiry please <a href=\"http://www.dhl.com.au/en/contact_center/contact_express.html#local_contact\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">contact DHL Express</a>.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"83","name":"Other Request","descriptionHtml":"DHL Express offers a number of technology solutions for your business. Fill out the short form below and we'll do the rest.","callToAction":"Other Request","introHtml":"Let us know if there is something else we can help you with.","icon":10800,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10800","groups":[23],"key":""},{"id":"70","name":"Request a Proview PIN","descriptionHtml":"You can use this form to request a Proview PIN. A PIN is required to activate monitoring of shipments on a DHL account in Proview and MyDHL+. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/150568961\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See how to set up Proview in MyDHL+</a>. <a href=\"https://proview.dhl.com/proview/login?countryCode=AU\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Log into Proview (direct link)</a>.","callToAction":"Request a Proview PIN","introHtml":"Setting up <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/150568961\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Proview</a>? Let us know if you need a Proview PIN.","icon":10621,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10621","groups":[23],"key":""},{"id":"52","name":"eMailship Requests","descriptionHtml":"If you are having difficulties transmitting an eMailship shipment, you can use this form to upload your PDF and request your shipment paperwork. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/124715009\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about eMailship</a>. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/124780577\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View eMailship troubleshooting tips</a>. <a href=\"http://www.dhl.com.au/en/express/resource_center/advanced_shipping.html#emailship\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get the latest copy of eMailship</a>.","callToAction":"eMailship Requests","introHtml":"Send us a filled out copy of eMailship. We will create the shipment paperwork and send it back to you.","icon":10750,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10750","groups":[23],"key":""},{"id":"84","name":"Request API Credentials","descriptionHtml":"To integrate your website or service with DHL Express you will need API credentials. To request credentials please fill in the form below and we will be in touch to discuss your requirements. Alternatively, you can <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/portal/3/create/47\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">request information here first</a>.","callToAction":"Request API Credentials","introHtml":"Here you can request API credentials to help you integrate with DHL Express Australia.","icon":10767,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10767","groups":[24],"key":""},{"id":"73","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"For Emails","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"45","name":"Report a Fault","descriptionHtml":"Use this form to report a fault with one of our online shipping tools.","callToAction":"Report a Fault","introHtml":"Report a bug, technical fault, or error message","icon":10752,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10752","groups":[15],"key":""},{"id":"88","name":"Request a Waybill Range","descriptionHtml":"If you use an offline solution for shipment preparation you may periodically need to reserve a range of waybill numbers. If this is the case please fill out the form below to request a range.","callToAction":"Request a Waybill Range","introHtml":"Request a range of waybill numbers for use with offline shipping solutions.","icon":10811,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10811","groups":[23],"key":""},{"id":"85","name":"Request Training","descriptionHtml":"","callToAction":"Request Training","introHtml":"Let's schedule a date for one of our experts to train you or your team on how to best use our shipping technology.","icon":10802,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10802","groups":[23],"key":""},{"id":"47","name":"Request Information","descriptionHtml":"If you have a general question and cannot find an answer please fill out the form below and we will contact you shortly.","callToAction":"Request Information","introHtml":"If you have a question we can answer it.","icon":10733,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10733","groups":[15,24],"key":""},{"id":"86","name":"Request System Access","descriptionHtml":"","callToAction":"Request System Access","introHtml":"If you require user credentials to access one of our systems (such as eSecure) you may request it here.","icon":10638,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10638","groups":[23],"key":""},{"id":"87","name":"Request a Mailout","descriptionHtml":"We can help you if you need to send out a large amount of shipments in a short amount of time. By following the <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/portal/3/article/197492737\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">instructions here</a> you can submit a spreadsheet full of shipment details and we will create and send the shipment paperwork to you. So you can just apply the labels and get your shipments moving. Please note that this service is only available to DHL Express account holders based in Australia. It may take up to five business days for us to prepare your paperwork. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/portal/3/article/197492737\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for instructions.</a>","callToAction":"Request a Mailout","introHtml":"We will print and send your shipment labels to you if you are sending a one-off batch of 50 or more shipments.","icon":10730,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10730","groups":[23],"key":""},{"id":"90","name":"Request EasyShip","descriptionHtml":"If you require a method for preparing Break Bulk Express (BBX) shipments, and are unable to integrate directly with DHL Express you may request access to DHL EasyShip. EasyShip is a Windows 10 compatible program that allows you to prepare BBX shipments. EasyShip is not required by the vast majority of DHL Express customers. Instead, we generally recommend <a href=\"https://mydhl.express.dhl/au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MyDHL+</a> for most shipping needs. Before requesting EasyShip please ensure that you have talked to your DHL Express sales representative to find the best solution for you.","callToAction":"Request EasyShip","introHtml":"Fill out this form if you send BBX shipments and need EasyShip to be installed on your local PC.","icon":10606,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10606","groups":[23],"key":""},{"id":"89","name":"Request eSecure for Your Account","descriptionHtml":"eSecure allows you to take control of your account by giving you the power to approve or reject users through an account whitelist. If you have not already enabled eSecure please fill out the form below.","callToAction":"Request eSecure for Your Account","introHtml":"Secure your DHL Express account against unauthorised use with eSecure.","icon":10640,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10640","groups":[23],"key":""},{"id":"92","name":"Requests relating to MyDHL+","descriptionHtml":"","callToAction":"Requests relating to MyDHL+","introHtml":"Choose from a selection of services relating to MyDHL+","icon":10774,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10774","groups":[23],"key":""},{"id":"91","name":"Request a Dedicated Integration Consultant","descriptionHtml":"Sometimes reading the documentation is just not enough. If you are a high volume express shipper and have complex business needs you may be eligible to receive assistance from a dedicated consultant. Our integration specialists can help you deliver your project on time and on budget by sharing their industry and technology expertise. If you haven't already, we recommend that you talk with your DHL Express sales representative to see what options best suit your needs.","callToAction":"Request a Dedicated Integration Consultant","introHtml":"Your express integration project is getting out of hand? Request access to a dedicated integration guru right here.","icon":10757,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10757","groups":[24],"key":""}],"reqGroups":[{"id":15,"name":"Get Help"},{"id":23,"name":"Our Services"},{"id":24,"name":"Integrations and APIs"}],"orderMapping":{"15":[47,45],"24":[47,84,91],"23":[92,85,89,87,86,52,70,88,90,83]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d683488a-8206-384f-ae4d-94d6b0ea233c","appLinkName":"System Confluence","appLinkUrl":"https://dhlexpressau.atlassian.net/wiki","spaceKey":"DESD","spaceName":"DHL Express Service Desk","spaceUrl":"https://dhlexpressau.atlassian.net/wiki/spaces/DESD","isServer":false},"labels":[],"projectKey":"CFIT","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CFIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"DHL Express Australia","description":"Welcome to the help center - we're here to help! 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