Service Desk

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Submit any bookings created by an ESS where (1) ready by time is past cut-off, (2) customer does not have paperwork, (3) failed manifest, (4) recurring bad address, or (5) where the customer has a technical query with an ESS.","callToAction":"ESS Pickup Issues","introHtml":"","icon":10734,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10734","groups":[],"key":""},{"id":"73","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"For Emails","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"49","name":"Reset my password","descriptionHtml":"If you have tried resetting your password already and are still having troubles you can fill out this form to get help.","callToAction":"Reset my password","introHtml":"We can help you if you are having issues logging into your DHL Express shipping tool.","icon":10638,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10638","groups":[],"key":""},{"id":"70","name":"Request a Proview PIN","descriptionHtml":"You can use this form to request a Proview PIN. A PIN is required to activate monitoring of shipments on a DHL account in Proview and MyDHL+. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/150568961\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">See how to set up Proview in MyDHL+</a>. <a href=\"https://proview.dhl.com/proview/login?countryCode=AU\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Log into Proview (direct link)</a>.","callToAction":"Request a Proview PIN","introHtml":"Setting up <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/150568961\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Proview</a>? Let us know if you need a Proview PIN.","icon":10621,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10621","groups":[15],"key":""},{"id":"47","name":"Ask a Question","descriptionHtml":"If you have a general question and cannot find an answer please fill out the form below and we will contact you shortly.","callToAction":"Ask a Question","introHtml":"If you have a question for us we can answer it here.","icon":10733,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10733","groups":[15],"key":""},{"id":"45","name":"Report a Fault","descriptionHtml":"Use this form to report a fault or issue with one of our online shipping tools.","callToAction":"Report a Fault","introHtml":"Report a technical fault or problem with a shipping solution.","icon":10752,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10752","groups":[15],"key":""},{"id":"48","name":"Request an Integration","descriptionHtml":"If you would like to integrate your website or system directly with DHL Express you have come to right place. Simply fill in the form below and an integration specialist will be in touch to discuss your requirements. Alternatively, you can <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/portal/3/create/47\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">ask a general question here</a>.","callToAction":"Request an Integration","introHtml":"Begin the process of integrating your business with DHL Express.","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[15],"key":""},{"id":"52","name":"eMailship Requests","descriptionHtml":"If you are having difficulties transmitting an eMailship shipment, you can use this form to upload your PDF and request your shipment paperwork. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/124715009\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Read more about eMailship</a>. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/124780577\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">View eMailship troubleshooting tips</a>. <a href=\"http://www.dhl.com.au/en/express/resource_center/advanced_shipping.html#emailship\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Get the latest copy of eMailship</a>.","callToAction":"eMailship Requests","introHtml":"Send us a filled out copy of eMailship. We will create the shipment paperwork and send it back to you.","icon":10750,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10750","groups":[15],"key":""},{"id":"74","name":"eKiosk Feedback","descriptionHtml":"Have an idea about how we can improve this kiosk? Please let us know using this form.","callToAction":"eKiosk Feedback","introHtml":"Help us improve this eKiosk with your feedback.","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"72","name":"Request training","descriptionHtml":"","callToAction":"Request training","introHtml":"Use this form if you would like to schedule in-person or on the phone training.","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"50","name":"Request a Service ","descriptionHtml":"On this page you can request one of the following services: - Scheduled on site or over-the-phone training - Paperless Trade (AKA Digital customs invoices) - eSecure: control who can use your DHL account - Neutral Delivery: Request the use of Neutral Delivery in MyDHL+ - Mailouts: We can help prepare your labels if you are sending more than 100 shipments - Hide your rates Please note: some of these services have eligibility requirements. We will let you know if we need further information.","callToAction":"Request a Service ","introHtml":"Use this form to request Paperless Trade, eSecure, mailouts, training, or if you wish to hide your rates.","icon":10763,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10763","groups":[15],"key":""},{"id":"75","name":"Request a Service (2)","descriptionHtml":"On this page you can request one of the following services: - Scheduled on site or over-the-phone training - Paperless Trade (AKA Digital customs invoices) - eSecure: control who can use your DHL account - Neutral Delivery: Request the use of Neutral Delivery in MyDHL+ - Mailouts: We can help prepare your labels if you are sending more than 100 shipments - Hide your rates Please note: some of these services have eligibility requirements. We will let you know if we need further information.","callToAction":"Request a Service (2)","introHtml":"","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"76","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Get Help"}],"orderMapping":{"15":[47,45,48,50,70,52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d683488a-8206-384f-ae4d-94d6b0ea233c","appLinkName":"System Confluence","appLinkUrl":"https://dhlexpressau.atlassian.net/wiki","spaceKey":"DESD","spaceName":"DHL Express Service Desk","spaceUrl":"https://dhlexpressau.atlassian.net/wiki/spaces/DESD"},"labels":[],"projectKey":"CFIT","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CFIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"DHL Express Australia","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://dhlexpressau.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}