Service Desk

{"xsrfToken":"BC26-JFJP-HMDX-KXDW_44d0b8668328e9329db52c85bdc02c1b128a5e74_lout","branding":{"id":"3","key":"desd","name":"Electronic Shipping Solutions Help","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3","theme":{"headerBGColor":"#ffcc00","headerLinkColor":"#292929","headerLinkHoverColor":"#997c08","headerLinkHoverBGColor":"#997c08","headerBadgeColor":"#997c08"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1af2ccd-e246-4a1e-9ac7-264037679256/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjliYTY0MS1mNjA2LTQ0ODUtYWRlNi04ZTVhMzExYWEzZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYWYyY2NkLWUyNDYtNGExZS05YWM3LTI2NDAzNzY3OTI1NiI6WyJyZWFkIl19LCJleHAiOjE1OTQyMTMzMjYsIm5iZiI6MTU5NDIxMjY2Nn0.AvOPBLUs1YilJB20fQE-GSRjeHwy68ssAoSdSa7jVpE&client=c29ba641-f606-4485-ade6-8e5a311aa3ee&mode=fit","logoId":"b1af2ccd-e246-4a1e-9ac7-264037679256","isLogoAvailable":true,"helpCenterTitle":"DHL Online Solutions Support","sharedPortalName":"DHL Express Australia","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"DHL Online Solutions Support","sharedPortalName":"DHL Express Australia","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d40511","helpCenterTitleColor":"#ffcc00","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"desd","projectId":10303,"serviceDeskId":3,"name":"Electronic Shipping Solutions Help","description":"Service Desk Home | <a href=\"https://www.logistics.dhl/au-en/home/footer/local-privacy-notice.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHL Privacy Notice</a> | <a href=\"https://www.logistics.dhl/au-en/home.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DHL Home Australia</a> \n<h1><a name=\"Gethelpfromshippingtechnologyexperts\" target=\"_blank\"></a>Get help from shipping technology experts</h1> \n<h4><a name=\"Searchforananswer\" target=\"_blank\"></a>Search for an answer</h4> \nTo find answers you can use the search icon in the top-right corner. \n<h4><a name=\"Notatechnicalsupportquestion%3F\" target=\"_blank\"></a>Not a technical support question?</h4> \n<a href=\"https://mydhl.express.dhl/au/en/shipment.html#/rate-and-quote\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get a quote</a>. <a href=\"https://mydhl.express.dhl/au/en/tracking.html#/track-by-number\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Track a shipment</a>. \nIf you need help with an existing shipment, pickup request, or billing enquiry please <a href=\"http://www.dhl.com.au/en/contact_center/contact_express.html#local_contact\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">contact DHL Express</a>.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"71","name":"ESS Pickup Issues","descriptionHtml":"For DHL GDA only. Submit any bookings created by an ESS where (1) ready by time is past cut-off, (2) customer does not have paperwork, (3) failed manifest, (4) recurring bad address, or (5) where the customer has a technical query with an ESS.","callToAction":"ESS Pickup Issues","introHtml":"","icon":10734,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10734","groups":[],"key":""},{"id":"81","name":"Request a service","descriptionHtml":"DHL Express offers a number of technology solutions for your business. Fill out the short form below and we'll do the rest.","callToAction":"Request a service","introHtml":"Here you can request services such as enabling eSecure, sending a mailout, and even onsite training.","icon":10763,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10763","groups":[],"key":""},{"id":"70","name":"Request a Proview PIN","descriptionHtml":"You can use this form to request a Proview PIN. A PIN is required to activate monitoring of shipments on a DHL account in Proview and MyDHL+. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/150568961\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See how to set up Proview in MyDHL+</a>. <a href=\"https://proview.dhl.com/proview/login?countryCode=AU\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Log into Proview (direct link)</a>.","callToAction":"Request a Proview PIN","introHtml":"Setting up <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/150568961\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Proview</a>? Let us know if you need a Proview PIN.","icon":10621,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10621","groups":[15],"key":""},{"id":"45","name":"Report an Issue","descriptionHtml":"Use this form to report a fault or issue with one of our online shipping tools.","callToAction":"Report an Issue","introHtml":"Report a technical fault or problem.","icon":10752,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10752","groups":[15],"key":""},{"id":"52","name":"eMailship Requests","descriptionHtml":"If you are having difficulties transmitting an eMailship shipment, you can use this form to upload your PDF and request your shipment paperwork. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/124715009\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about eMailship</a>. <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/kb/view/124780577\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View eMailship troubleshooting tips</a>. <a href=\"http://www.dhl.com.au/en/express/resource_center/advanced_shipping.html#emailship\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get the latest copy of eMailship</a>.","callToAction":"eMailship Requests","introHtml":"Send us a filled out copy of eMailship. We will create the shipment paperwork and send it back to you.","icon":10750,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10750","groups":[15],"key":""},{"id":"83","name":"Request a Service","descriptionHtml":"DHL Express offers a number of technology solutions for your business. Fill out the short form below and we'll do the rest.","callToAction":"Request a Service","introHtml":"Here you can request services such as enabling eSecure, sending a mailout, and even on site training.","icon":10763,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10763","groups":[15],"key":""},{"id":"48","name":"Request an Integration","descriptionHtml":"If you would like to integrate your website or system directly with DHL Express you have come to right place. Simply fill in the form below and an integration specialist will be in touch to discuss your requirements. Alternatively, you can <a href=\"https://dhlexpressau.atlassian.net/servicedesk/customer/portal/3/create/47\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ask a general question here</a>.","callToAction":"Request an Integration","introHtml":"Let us help you integrate your business with DHL Express.","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[15],"key":""},{"id":"78","name":"Helpdesk call","descriptionHtml":"","callToAction":"Helpdesk call","introHtml":"Helpdesk call","icon":10746,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10746","groups":[],"key":""},{"id":"47","name":"Ask a Question","descriptionHtml":"If you have a general question and cannot find an answer please fill out the form below and we will contact you shortly.","callToAction":"Ask a Question","introHtml":"If you have a question we can answer it.","icon":10733,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10733","groups":[15],"key":""},{"id":"76","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"73","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"For Emails","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"82","name":"Email 2","descriptionHtml":"","callToAction":"Email 2","introHtml":"For emails","icon":10532,"iconUrl":"https://dhlexpressau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Get Help"}],"orderMapping":{"15":[47,45,83,48,70,52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d683488a-8206-384f-ae4d-94d6b0ea233c","appLinkName":"System Confluence","appLinkUrl":"https://dhlexpressau.atlassian.net/wiki","spaceKey":"DESD","spaceName":"DHL Express Service Desk","spaceUrl":"https://dhlexpressau.atlassian.net/wiki/spaces/DESD"},"labels":[],"projectKey":"CFIT","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CFIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"DHL Express Australia","description":"Welcome to the help center - we're here to help! 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